Will this fit my vehicle?
We recommend checking the “compatible models” section on each product page to ensure the right fit for your vehicle. If you’re still unsure, our customer service team is happy to assist.
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FAQ's
We've answered some commonly asked questions below to get the help you need as quickly as possible!
Why hasn’t my order been dispatched?
Once your order is placed, you will receive an order confirmation. If your order is in stock at AUTOID HQ, you can expect to receive a dispatch email within 1 working day.If one of the products is on a "pre-order" with an estimated lead time under th
What size Wheel Spacers do I need?
Choosing the right spacers is highly specific to each vehicle. Since recommendations can’t be made based on images alone, we suggest exploring forum pages to help you make the best decision for your vehicle’s specifications. If you are struggling, an
Can you source different products?
We’re always happy to investigate supplying products that aren’t currently listed on our website. Please provide the product you would like to our customer service and we’ll do our best to assist!
Do you offer installation services?
Yes! We offer installation services. Please contact our customer service team and we can provide a fitting quote for you.
Do you offer order discounts?
While we don’t offer discounts on individual items, we might be able to arrange a bundle discount for larger orders. We also recommend keeping an eye out for sales or influencer discounts shared by our sponsored influencers on social media. Are you p
Can I pay via a bank transfer?
Yes, you can by via bank transfer (BACS). Simply checkout and choose "Bank Transfer" and you will be provided with the bank details>If you need an invoice to pay, please contact our customer service team and we can provide this for you.
How do I track my order?
Once your order is shipped from our warehouse, you’ll receive a shipping confirmation with a link to track your delivery in real time.If you have ordered a product from our store that is from the brand either; Bimecc, Eibach or M Performance and it i
Can I edit or cancel my order?
If you need to make changes to your order, please contact our customer service team as soon as possible. While we can’t guarantee modifications after a certain point, we’ll do our best to accommodate your request. If your order has already been fulfi
Can I order next-day delivery?
If you are based in the UK, you can request next day shipping. Please contact our team and we will do our best to service your request.
Do you offer B2B discounts for trade?
Yes, we do offer custom discounts for B2B (trade) customers. The discount amounts vary by the vendor and are only accessible once you are accepted as an official AUTOID dealer. Please visit out dealer application section below for all of the informat
Does my product have warranty?
All products sold on the AUTOID store are delivered with a minimum 6-month guarantee from ourselves. Your item may also be further covered by a manufacturers that extends past the AUTOID guarantee. Each product from their manufacturer will have it's
Why has only part of my order been fulfilled?
If you order a mix of "in stock" and "pre-order" products we sometimes split up fulfilment locations in order for the customer to receive the order as fast as possible. This is most relevant that if you order from a vendor of either; Bimecc, Eibach o
How to Submit a Warranty Claim for a Defective Product
We’re sorry to hear something’s gone wrong with your product. Our team is here to help and ensure you receive a quick and fair resolution. This article outlines the steps you should follow if your product has become defective over time — for example,