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Returns, Exchanges & Damaged Goods

Here you will find all the information on our company returns policy and what to do if you have any issue with your order.

Return Policy

We have a 14-day return policy, you have 14 days after receiving your item to request a return and then 14 days from the point of us accepting the return to return the goods to us. Should you notify us of a return within 14 days of delivery, you will

Damages or Wrong Item Received

All of our products are thoroughly checked before leaving our warehouse. Please inspect your order upon reception. If the parcel is visually damaged on receipt, please reject the item. In the unlikely event of receiving a damaged, defective item or i

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, such as custom products, special orders, built-to-order and pre-order products, additional services (i.e warranties, ceramic coatings, product painting), personalised items, gift cards, AUTOID Outlet product

Built-to-Order / Pre-Order Products

Under the Consumer Contracts Regulations 2013, we are not obliged to accept cancellations for goods that are made to the consumer's specifications. This means if you order parts especially for you that we do not normally stock (marked as 'built-to-or

Product / Order Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However, if you don't want to do it that way you can also contact our team and we will help ar

Installation at AUTOID HQ

By confirming your booking with our team you have agreed that if this booking is cancelled/changed less than 48 hours before the booking date your fitting deposit will not be refunded. If you would like to cancel the booking and refund the products,