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Returns, Exchanges & Damaged Goods

Here you will find all the information on our company returns policy and what to do if you have any issue with your order.

Returns for Refund

We have a 14-day return policy, you have 14 days after receiving your item to request a return and then 14 days from the point of us accepting the return to return the goods to us. Should you notify us of a return within 14 days of delivery, you will

Damages or Wrong Item Received

My order has arrived and it is damaged. In the unlikely event of receiving a damaged, please take photos of the damage and contact us immediately. We advise for all goods to be checked as soon as you receive them. Failure to show that the product is

Non-Returnable Items

Certain types of items cannot be returned, such as custom products, special orders, built-to-order and pre-order products, additional services (i.e warranties, ceramic coatings, product painting), personalised items, gift cards, AUTOID Outlet product

Returns for Exchange

After your request has been submitted, you will receive detailed instructions via email, including:. Follow the instructions provided to ship the item back to us. Once we receive and inspect the returned item, we will process the exchange and arrange

Customer Bookings at AUTOID HQ

How do I book in?. If you would like to get booked in, please contact our team and advise on what products you would like installed. We can install nearly every product on the AUTOID store. Quotes for the fitting fee can vary by product and are subje