Damaged, Defective or Wrong Item ReceivedUpdated 12 days ago
We advise for all goods to be checked as soon as you receive them. Failure to show that the product is damaged, defective or incorrect within 14 days of receiving it may invalidate your claim with us.
You have received the wrong item
Step 1:
Can you please email us photos of the following:
- Photo of the products received
- Inside of the box packaging
- Outside of the box
- Photo of the label
Please keep the incorrect item and any documentation with it for the time being.
Step 2:
Process your incorrect item request here: https://autoid.returnscenter.com
Your order is damaged
Step 1:
Can you please email us photos of the following:
- Damage on the product
- Inside of the box packaging
- Outside of the box
- Photo of the label
Please keep the damaged item and any documentation with it for the time being.
Step 2:
Process your damage request here: https://autoid.returnscenter.com
Your product/s arrived and it is defective
We will either organise an exchange, or repair these items, or provide you with a full refund, if the fault is notified to us within 14 days of you receiving the product.
Step 1:
Can you please email us photos of the following:
- Defect on the product
- Inside of the box packaging
- Outside of the box
- Photo of the label
Please keep the defective item and any documentation with it for the time being.
Step 2:
Process your defective item request here: https://autoid.returnscenter.com