Customer Support logo
Customer Support logo

All collections

Frequently Asked Questions

5 articles

We've answered some commonly asked questions below to get the help you need as quickly as possible.

Articles

Returns, Exchanges & Damaged Goods

I want to return an item, where do I start?. AUTOID does not except unauthorised returns. Please visit https://autoid.co/policies/refund-policy to see if you are eligible for a return. You may then file for a return at https://returns.autoid.co. You

Shipping

Do you ship outside of the U.K?. Yes, we ship worldwide. You can check your estimated shipping price at checkout. My item says it been dispatched, how can I track it?. Check your emails for an automated email from our system. This will include a link

Forum Group Buys

Do you offer discounts for group buys?. Are you part of a Facebook Group or online forum? We offer group buys for customers like you. Please get in contact at [email protected]

Order Management

I need to amend an order I've just made. Can I?. You're able to change delivery addresses prior to dispatch. It may not be possible to change a delivery address once the item has been dispatched. If you're looking to cancel or swap an item you've ord

Product Warranties

All products sold on the AUTOID store are delivered with a minimum 6-month guarantee. Your item may also be further covered by a manufacturers that extends past the AUTOID guarantee. What does the AUTOID 6-month Guarantee cover?. The AUTOID Guarantee