Consumer Contracts Regulations Act 2013Updated 21 days ago
In accordance with the Consumer Contracts Regulations 2013, we are not required to accept cancellations for goods that are made to your specific requirements or specifications. This includes any items that are marked as ‘built-to-order’ or ‘pre-order’, as indicated under the ‘Add to Cart’ button on our website.
These items are custom-made or specially sourced for you and are not part of our regular stock. Therefore, once the order has been placed and manufacturing or procurement has begun, the standard right to cancel does not apply.
We understand that this may be a concern, and we want to assure you that we are committed to providing clear information before your purchase. Please take the time to carefully review your order details and product specifications before confirming your purchase to avoid any issues. If you have any questions or uncertainties, our customer service team is always available to assist you.
Your satisfaction is important to us, and while we are bound by legal regulations, we strive to offer a transparent and supportive purchasing experience.